Returns

Here at First Step Footwear, we stock the highest quality of footwear for children, so we hope that you will always be happy with your order.

In the unlikely event that you would need to return an item, a full refund will be offered, provided the item is received in the same condition it was sent to you and is returned within 14 days. The 14 day period applies to online orders only.

For an exchange or credit note, we allow up to 30 days  for the item to be returned. 

All shipping costs incurred in the returns process are the responsibility of the customer.